My form is missing from my website

  • Profile Image
    ddrulze
    Asked on December 08, 2016 at 05:34 AM

    I had recently made a form and used it on my webiste , even tried the form . now that i check the form  has been reset and missing . Why is this so ? Please correct this problem

  • Profile Image
    emily
    Answered on December 08, 2016 at 05:43 AM

    Hi,

    Thank you for contacting us. If I did understand your problem correctly, you have embedded your form to your website and now the form is not showing in your website.

    For further inspections, could you provide us the URL of the website?

    Additionally, I would recommend you to embed your form to the website using iFrame. Please check the user guides for further information.

    https://www.jotform.com/help/34-Adding-a-form-to-a-web-page

    https://www.jotform.com/help/67-Which-form-embed-code-should-I-use

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Waiting for your response.

    Thank you.

  • Profile Image
    ddrulze
    Answered on December 08, 2016 at 06:45 AM
    No that is not the problem , the problem is that the form i made on jotform
    is deleted . this is the 2nd time this is happening !
    ...
  • Profile Image
    emily
    Answered on December 08, 2016 at 07:27 AM

    Hi,

    I checked your account. It seems like there is only one form in your account. 

    I also checked Archive and Trash folders and could not find any form.  

    For additional inspections, I viewed your Account History. Please have a look at the following steps.

    1. Go to your Account.

    2. Click on History Segment and choose All Actions as shown in the screenshot. You have been updating the same form with ID:63281807162354. 

    3. Go to Form Creations. The date of creation of your form was November 24. 

     

    Please have a look at the user guide below.

    https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs 

    If this is not the form you used on your website, could you please let us know?

    Waiting for your response. 

    Thank you.