What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form loads very slow on mobile devices

    Asked by supremec on December 08, 2016 at 05:56 AM
    Im also experiencing very slow loading times (sometimes up to 45 secs) on mobile with the form. Would you know why this might be happening?
  • Profile Image
    JotForm Support

    Answered by Rose on December 08, 2016 at 06:35 AM

    There are so many reasons regarding slow loading time issue. It could be due to internet speed, memory load, cache issue, network issue, etc. It also depends on how many conditions you have and how many widgets you are using on your form. There could be also some other thinks which effect your form loading time.  

    I tested your form on my android device and loading time last at least around 10 secs. Could you please let us know that you have this issue on which mobile devices? I mean phone details. 

    I also clear your form caches to see if this makes any differences. 

    Please also note that you can clear your form caches on your own. You just need to go to your Account > Setting and click Clear Cashe button

    Waiting for your feedbacks. 

  • Profile Image

    Answered by supremec on December 08, 2016 at 07:51 AM

    Hi Rose,


    Thanks for the quick reply. I've tried clearing the cache but that didn't fix the problem unfortunately.

    We tried loading the form on two different phones and on separate connections. The results were:

    Iphone 6 IOS 10.1.1 and safari load time 21 secs approx. On Wifi.

    Galaxy S7 6.0.1 Chrome 34 secs approx. on 4G



  • Profile Image
    JotForm Support

    Answered by owen on December 08, 2016 at 08:26 AM

    Hi Ross,

    I have tried to load your form on several devices including a Windows Phone and an iPhone 7. However, I could not reproduce the issue. It did not take more than 5 seconds to load your form both on wireless and 4G. It may have taken just a little longer on 4G but it was nothing of importance. 

    When I cloned your form I noticed that you uploaded images to create breaks on your form. This definitely increases the loading time. Please remove the images and try loading your form again. Let us know about the loading time in this case. 

    Thank you