What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the credit card used for the account?

    Asked by billcastro on December 08, 2016 at 07:37 AM

    The account is being transferred to another person. I no longer wish to use my own credit card to pay for the subscription. How do we change the credit card details?

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    JotForm Developer

    Answered by Helen on December 08, 2016 at 08:04 AM


    Thank you for contacting us.

    I have checked your account and payment method and realized that your payment method was "FastSpring". You can change the credit card details, you should go to your Account > Billing section > Payment Method > Change Credit Card. Here is a link: https://www.jotform.com/myaccount/billing. Just click "Change Credit Card". 

    Here is a guide helps to you for to change credit card information: https://www.jotform.com/help/330-How-to-Update-My-Subscription-s-Payment-Method-FastSpring-

    If you have any questions or issue, feel free contact us.