What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Count on Free

    Asked by blueprinttechnical on December 08, 2016 at 07:54 AM

    Hi,

     

    I hope all is well. I'm writing concerned about the forms I have created and the amount I have been able to create under the free subscription option.

    I have basically been able to create 8 forms when the free spec states only 5 are allowed.

    My main concern is that I may lose 3 forms automatically at some point which would be a real detriment to the work I do using them.

    Can you advise if this a likely occurrence please.

    I am still very much trialling the Jot Form service as part of my role in the business and as soon as I see it working for us I will be suggesting we use it and upgrade.

    I look forward to your response and thanks in advance.

    Gary

  • Profile Image
    JotForm Support

    Answered by Helen on December 08, 2016 at 08:47 AM

    Hi Gary,

    Thank you for contacting us.

    I have checked your account and realized that you created your account at 2016-07-07. Your eight forms will be grandfathered  for our old "Free" user. However, you can not create new forms on your account. If you want to create a new form, you must delete your four forms or upgrade your account. Here are a form limits for the other paid plans:

    I hope this information helps to you. Please let us know if you need any further assistance.

  • Profile Image

    Answered by blueprinttechnical on December 08, 2016 at 09:45 AM
    Hi,
    Thanks for the quick reply.
    I'm not sure what you mean?
    As my account was created 07/07/16 does this mean I am allowed to have the 8 forms I currently have under the free option?
    If not, and I need to upgrade, how long have I got before they will be deleted?
    Or, is it a case that the most reason 3 forms ive created won't submit as they should but will remain intact on my account?
    I basically don't want the forms to be automatically deleted by you after spending time creating them.
    Many thanks,
    Gary Hadfield
    Blueprint Studios
    http://www.blueprint-studios.com
    Tel: 0161 817 2524
    Clients Include: Elbow, Gorillaz, Snoop Dogg, Smokey Robinson, Mark Ronson, Johnny Marr, Justin Timberlake, Paul Heaton, Pharrell Williams, Jessie J, The Drums, The Fall, Moby, Everything Everything, One Republic, 50 Cent & Rhianna.
    P Please consider the environment before printing this email
    Registered Company Details: Blueprint Studios Limited. Company No: 05164343. Incorporated in England & Wales. Elizabeth House, 39 Queen Street, Manchester, M3 7DQ.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 08, 2016 at 10:26 AM

    Gary, 

    Since you have been grandfathered the 8 forms you had active before the limit was applied will remain active, the only limitation will be that you will not be able to create a form, while on free status if you want to create a new form then at least 4 forms will need to be either archived (they get automatically disabled when archived or you can also simply disable the forms) or delete the forms, but if you do not need to create any form then those active will work without any problem, you will receive submissions and will be able to make any change to them. 

    They will not be automatically deleted either, but if you upgrade and then downgrade to free again then the limit will be applied and you will be able to have only 5 active forms in your account. 

    If you have any question, please let us know.