What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my paypal form is not going to the payment page.

    Asked by christine on May 17, 2012 at 04:44 PM

    instead it is bringing up the default thank you page. dont want. i need this fixed asap. please help

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    Answered by jeanettebmz on May 17, 2012 at 07:32 PM

    Are you using the Paypal standard or Paypal Pro ?

    Depending on which tool you are using , here you have the information:

    Paypal Standard : Set up just your email address that was registered into Paypal which might be different from the one registered in Jotform 

    Paypal Pro: Set up your Paypal  API Username, the Paypal API password and the Paypal Signature.. To be able to receive payments through Paypal Pro, you will need a PayPal Website Payments Pro account . Then log into your PayPal account and get details on the left side from My Account -> Profile -> Request API credentials link.

    Should you need furthere assistance, let us know

    Jeanette