How to restore deleted submissions due to over quota

  • Profile Image
    diplomados
    Asked on December 08, 2016 at 08:17 AM

    Regards...We managed to perform the update satisfactorily, but we had the following disadvantage ... Almost all the entries in the forms have no data ... We had a backup done on November 24 that we were able to download, but we want to know if there is any way to use this backup to restore all the previous data on the forms in your system,  

     

    We need your help..

  • Profile Image
    owen
    Answered on December 08, 2016 at 08:40 AM

    Hi,

    When you downgraded your account back to free your submission data which were over quota were deleted since the submission storage quota for free plan is 500. 

    I have now restored the deleted submission data and you currently have over 28K submissions. Please check your account and let us know if you are still not able to locate your data.

    Please contact us again if you need any further assistance. 

  • Profile Image
    diplomados
    Answered on December 08, 2016 at 11:32 AM
    Thank you very much, we will review