What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to restore deleted submissions due to over quota

    Asked by diplomados on December 08, 2016 at 08:17 AM

    Regards...We managed to perform the update satisfactorily, but we had the following disadvantage ... Almost all the entries in the forms have no data ... We had a backup done on November 24 that we were able to download, but we want to know if there is any way to use this backup to restore all the previous data on the forms in your system,  

     

    We need your help..

  • Profile Image
    JotForm Support

    Answered by owen on December 08, 2016 at 08:40 AM

    Hi,

    When you downgraded your account back to free your submission data which were over quota were deleted since the submission storage quota for free plan is 500. 

    I have now restored the deleted submission data and you currently have over 28K submissions. Please check your account and let us know if you are still not able to locate your data.

    Please contact us again if you need any further assistance. 

  • Profile Image

    Answered by diplomados on December 08, 2016 at 11:32 AM
    Thank you very much, we will review