What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I get a refund?

    Asked by plannerbosscollective on December 08, 2016 at 09:26 AM

    I cancelled my JotForm subscription yesterday because we only need the paid version every 4 months. It still charged my account this morning. Could you please refund? 

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    JotForm Support

    Answered by Kevin_G on December 08, 2016 at 10:10 AM

    I have already requested a refund for the last charge, please also follow the steps on this guide in order to cancel your subscription on PayPal  and avoid being charged again: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription