My Jotform Submissions have stopped being emailed

  • philguest
    Asked on December 8, 2016 at 10:00 AM

    I have 2 jotforms on my website www.bankendcattery.co.uk and up until 16th Nov everything was fine. But since then the submissions have stopped being emailed to me.

    Can you let me know why?

    Thanks

  • Chriistian Jotform Support
    Replied on December 8, 2016 at 10:42 AM

    I checked the mail log of the recipient email of your form (mail@bankendcattery.com) and it seems that the email was on our bounce list which is the reason why the email notifications were not sent. 

    My Jotform Submissions have stopped being emailed Image 1 Screenshot 30

    My Jotform Submissions have stopped being emailed Image 2 Screenshot 41

    I have removed the email address (mail@bankendcattery.com) on our bounce list. You can also check and/or remove an email on your end, just follow the instructions provided in this article: How to Remove Your Email Address from Bounce List. 

    Please do a test submission on your form and see if you can now receive the email notification.