What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Jotform Submissions have stopped being emailed

    Asked by philguest on December 08, 2016 at 10:00 AM

    I have 2 jotforms on my website www.bankendcattery.co.uk and up until 16th Nov everything was fine. But since then the submissions have stopped being emailed to me.

    Can you let me know why?


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    JotForm Support

    Answered by Chriistian on December 08, 2016 at 10:42 AM

    I checked the mail log of the recipient email of your form (mail@bankendcattery.com) and it seems that the email was on our bounce list which is the reason why the email notifications were not sent. 

    I have removed the email address (mail@bankendcattery.com) on our bounce list. You can also check and/or remove an email on your end, just follow the instructions provided in this article: How to Remove Your Email Address from Bounce List

    Please do a test submission on your form and see if you can now receive the email notification.