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    Autoresponder Email: missing purchase orders item list summary

    Asked by martinliu on December 08, 2016 at 10:06 AM



    I tried to customize the autoresponder Email but when I tried it, my purchase orders summary are missing on the email.  I also received the notification email which still have the purchase orders summary list.  I compared both emails and they have the same code/tag where the product orders should be {input35}.  


    So, how can I get back the product order listing in my autoresponder email?




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    JotForm Support

    Answered by Kevin_G on December 08, 2016 at 11:11 AM

    I have cloned your form and I was able to see what you're referring to; however, deleting the row and adding it once again fixed the problem on my end, I have also added a new auto-responder and moved the products section to the bottom part of the email and it still worked. 

    What I would suggest you is to create a new email auto-responder this should help you to properly receive the product selection. 

    Also, if you need to use the current auto-responder then you could delete the row where the product section is currently added:

    Then add the row again as well as the record, this way the info will show in the current auto-responder you have: 

    Here's also my cloned form of yours where you can test: https://www.jotform.com/form/63424550239959 

    Hope this helps.