How I can I clear the fields in a page when the user changes their selection on previous the field?

  • Profile Image
    switchboardllcnow
    Asked on December 08, 2016 at 11:25 AM

    Hi,

    My overall question is: Is there a way to disable a page's fields/answers from appearing in the final submission report if a user fills out page, then goes back and selects a different option that should skip that page entirely (thus voiding their entries)?

    Real life example: https://www.jotform.com//?formID=63415366618965

    On page 7 ("Do Multiple People Own Your Business?"), if the user selects "No, I'm the only business owner", it'll skip page 8 ("Who Owns Your Business?") entirely.

    However, there have been some cases where a user selects "Yes" on page 7, which takes them to page 8. After they fill out the required fields, they decide to go back to page 7 and select "no" instead (skipping page 8). This ideally should void their answers on page 8 from appearing in the final submission report, but I can't figure out how to disable them (which makes interpreting their actual answers or decision-tree a bit tricky).

    My conditional logic's getting a bit messy as I'm trying different things, so I thought I'd come to you!

    Thanks,
    Ryan


  • Profile Image
    Welvin
    Answered on December 08, 2016 at 12:13 PM

    Do the following:

    Go the Preferences > Advanced tab > Select "Clear on Being Hidden" from the Clear Hidden Field Values dropdown:

    If this is not working, then add a conditional logic to hide the fields in Page 8 when No is selected in page 7.

    https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    Make sure to keep the Clear Hidden Field Values to Clear on Being Hidden.

    This should work. Please try and do let us know how it goes.