How do I make it so the emails I send from you are recieved in my email?

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    nevill
    Asked on December 08, 2016 at 02:41 PM

    I have three emails, all of them have the same domain. One of the emails is not receiving emails from you. I have checked rules, junk mail, clutter, trash and anywhere else it could be but it will not receive. My other two email accounts receive emails from you just fine. I want to know what we can do to fix the other account.

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    Jim_R
    Answered on December 08, 2016 at 04:22 PM

    I checked the page you included on your post http://nevillsolutions.com/support/gotoassist/ and confirmed this is the form https://jotform.com/60205002257137 you're currently using.

    This form has a couple of Conditions to Send out Emails based on user input and since you never mentioned what those 3 email addresses were, and which particular email out of those 3 you're having problems with, I just tried my luck checking all of them.

    I'm assuming this is the email in question nevilladmin@nevillsolutions.com because it ended up in our Bounce List:

    Reason(s): smtp; 550 5.7.606 Access denied, banned sending IP

    That email is now removed from the Bounce List so it should now start receiving email notifications. As a safety precaution, I will be listing down a few things to help you in case it happens again in the future:

    1. Prior to contacting us, you can check your mail logs if you suspect you're not receiving emails. Here's How-to-View-All-Your-Form-Email-History

    2. Assuming you found some emails showing as FAILED or IN BOUNCE/BLOCK LIST on your EMAIL HISTORY, try checking these emails if they are on the bounce list and remove them by following this guide on How-to-Remove-Your-Email-Address-from-Bounce-List

    3. And lastly, a quick guideline on How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    4. (optional) If you want more control over the email sending, you may also try using your own SMTP sender: How-to-Setup-SMTP-for-a-Form

    I know the guides and steps above may look generic but please take your time following them in case this happens again in the future (especially items #1 to #2).

    Don't hesitate to get back to us if you're still having issues receiving email notifications.