What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Receiving Double Email SubmissionsAsked by rspencer on December 08, 2016 at 04:03 PM
Over the past 10 days or so, we have been receiving two emails, in one case, three days apart, on some submissions. This has been rather confusing. The customers deny sending two orders in each case. Is there a problem?
I think the multiple email submissions were the result of spam submissions on your form https://www.jotform.ca/form/41455287919264
When review the existing submissions on the form I see multiple similar re-submissions. So they must be a spam.
I suggest you try also adding a Captcha field on your form to block spam bot from submitting the form. User guide: How-to-Add-a-CAPTCHA-field
Let us know if adding the Captcha field still did not resolve the issue.