What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trying to downgrade account

    Asked by jlgrafix on May 17, 2012 at 08:24 PM

    I am trying to downgrade my account to the free version but when I try it brings me to another site for me to log into and I can't. the retrive password isn't working.

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    JotForm Support

    Answered by liyam on May 17, 2012 at 10:11 PM

    Hello,

    Credit card payments are processed by our 3rd party processor called Plimus.  Your Plimus username is a long string of numbers, from the first email you have received from them when you paid for JotForm.  This is not the same as your JotForm login name.

    I have canceled your subscription for you.  You won't get charged again.  Your subscription will stay Premium until June 18, 2012.

    Feel free to resubscribe anytime!  If you have other questions or concenrs, please do let us know.

    Thank you for using Jotform!

    -Liyam