problem with downloading excel spreadsheet

  • Profile Image
    hoosene
    Asked on December 09, 2016 at 04:19 AM

    Good day ...

     

    we are having a problem download the spreadsheets for two forms

    1) 53213938153959

    2) 62902819622559

     

    Kindly advise urgently

     

    regards

     

    M. Hoosen Essof

    Administrator

  • Profile Image
    Jim_R
    Answered on December 09, 2016 at 06:10 AM

    Hello, I tried downloading the Submission Data on both forms you mentioned and was able to download the Excel file just fine. However, I can't open the file as it throws an error. I'm able to see the same error too when I tried it on a random form on my personal account:

    Is it the same as what you're getting? If this is what you're referring to when you said "we are having a problem download the spreadsheets" then please confirm and we'll raise this as a bug to our Developers.

    In case you're referring to a different problem altogether, just get back to us with a bit more info, a clearer description of what happens on your end, and a screenshot of the problem (here's how) so we can better assist you. Hoping to hear from you soon.

  • Profile Image
    Jim_R
    Answered on December 09, 2016 at 06:17 AM

    Sorry about that, it appears to be a temporary issue and it has been fixed now. I just tried it again on both of your forms and was able to open the downloaded Excel file now. Please give it a try and let us know if the issue persists.

  • Profile Image
    S.a.himu 
    Answered on December 10, 2016 at 04:40 AM

    Brother. This is not a major problem. Utry again. Its temporary...

    Try to download it again later.