What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by proresort on December 09, 2016 at 04:42 AM

    I cancelled in late October but you billed me for November. Please credit me for November and make sure you do not bill be ever again!!!

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    JotForm Support

    Answered by ashwin_d on December 09, 2016 at 06:36 AM

    Hello proresort,

    I did check your account but did not find any attempt to cancel your subscription. 

    Upon your request, I have gone ahead and cancelled your bronze monthly subscription. I have also processed the refund for your last subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan.

    Thank you!