What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File upload Error

    Asked by sumberrizki on December 09, 2016 at 04:57 AM

    Dear support,

    We have a problem with uploading file (images, tst, all type), see the attachment below.

    the problem appear in submission data from all of my form.

    If we try to click the image/file link and the error appear

    404 Not Found : /jufs/sumberrizki/63415204758456/357081019431621657/IMG_20161209_151351-1024x768.jpg



    We see also the broken icon at the image thumbsnail. Please help us to solve ths problem immediately. 



  • Profile Image
    JotForm Developer

    Answered by Helen on December 09, 2016 at 06:54 AM


    Thank you for contacting us.

    Sorry for this inconvenience. Our problem about uploading file is fixed now. I have checked your form and tried to upload a file but I can not replicate the same issue. As you can see:

    Also, I have checked your submissions, the images was shown at the submissions that I sent.

    Thank you for your understanding.Please check it again and let us know if you need any further assistance.

  • Profile Image

    Answered by sumberrizki on December 09, 2016 at 11:45 AM

    ok Thanx a lot Helen