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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issue with Jotform, not sending emails

    Asked by Dennis on May 17, 2012 at 09:53 PM

    Hi Guys,

    We have created a new user form that will not send to our email recipients, however when we do a test email. it goes through. Can you please assist urgently?


    our account: chjotform

    form: Charter Hall IT User Form

    i have set the email to come to myself. When you send a test email function, it works, but when you go submit the form, it doesnt.


    please attend to this issue, asap





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    JotForm Support

    Answered by liyam on May 17, 2012 at 11:01 PM

    Hello Dennis,

    Is it possible or acceptable for you to change the sender address from the email field to noreply@jotform.com for all three notifications?

    Or what you can do is contact with your email provider and request them to add JotMail's IP Addresses to their whitelist.

    If you're still having trouble receiving notifications after following these steps, please do let us know.