Issue with Jotform, not sending emails

  • Profile Image
    Dennis
    Asked on May 17, 2012 at 09:53 PM

    Hi Guys,

    We have created a new user form that will not send to our email recipients, however when we do a test email. it goes through. Can you please assist urgently?

     

    our account: chjotform

    form: Charter Hall IT User Form

    i have set the email to come to myself. When you send a test email function, it works, but when you go submit the form, it doesnt.

     

    please attend to this issue, asap

     

    Regards,

     

    Dennis

  • Profile Image
    liyam
    Answered on May 17, 2012 at 11:01 PM

    Hello Dennis,

    Is it possible or acceptable for you to change the sender address from the email field to noreply@jotform.com for all three notifications?

    Or what you can do is contact with your email provider and request them to add JotMail's IP Addresses to their whitelist.

        188.138.116.138
        107.20.173.204
        174.34.57.218
        174.34.57.216
        174.34.57.214
        174.34.57.219
        208.117.50.251
        85.25.117.56

    If you're still having trouble receiving notifications after following these steps, please do let us know.

    Thanks.