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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issue with Jotform, not sending emails

    Asked by Dennis on May 17, 2012 at 09:53 PM

    Hi Guys,

    We have created a new user form that will not send to our email recipients, however when we do a test email. it goes through. Can you please assist urgently?

     

    our account: chjotform

    form: Charter Hall IT User Form

    i have set the email to come to myself. When you send a test email function, it works, but when you go submit the form, it doesnt.

     

    please attend to this issue, asap

     

    Regards,

     

    Dennis

    Page URL:
    http://www.jotform.com/form/2911649390

  • Profile Image
    JotForm Support

    Answered by liyam on May 17, 2012 at 11:01 PM

    Hello Dennis,

    Is it possible or acceptable for you to change the sender address from the email field to noreply@jotform.com for all three notifications?

    Or what you can do is contact with your email provider and request them to add JotMail's IP Addresses to their whitelist.

        188.138.116.138
        107.20.173.204
        174.34.57.218
        174.34.57.216
        174.34.57.214
        174.34.57.219
        208.117.50.251
        85.25.117.56

    If you're still having trouble receiving notifications after following these steps, please do let us know.

    Thanks.