What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    upgrading account to Bronze

    Asked by cf013 on December 09, 2016 at 11:59 AM

    Good morning!  We are in the process of upgrading our account to the Bronze level.  However, our Purchaser is out for the day.  I am concerned about not being able to collect from the forms as we have reached 100.  Would there be a possibility of allowing more than 100 until Dec 13?  Our Purchaser will be back on Monday and able to process the order on Dec 12.

    thank you,

    Chris Friedrich
    Technology Director
    chris.friedrich@k12.sd.us
    Tea Area School District
    605-498-2700 x3 and x5

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    JotForm Support Manager

    Answered by Jeanette on December 09, 2016 at 01:48 PM

    We can help you if the account reaches the limit  before Dec 13, just let us know and anybody else in the support team will assist you.

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    Answered by cf013 on December 09, 2016 at 01:54 PM

    We have run out :(

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    JotForm Support Manager

    Answered by Jeanette on December 09, 2016 at 02:14 PM

    Ok, I have reactivated the account temporary until Dec 13.

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    Answered by cf013 on January 09, 2017 at 02:47 PM

    Good afternoon.  Can someone look to see if our account has been upgraded to the Bronze level?  I am trying to create another form and it indicates that I can't because I have reached the limit of 5 but Bronze shows that I can have 25.

    Chris Friedrich
    Tea Area School District
    chris.friedrich@k12.sd.us

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    JotForm Support Manager

    Answered by Jeanette on January 09, 2017 at 03:29 PM

    I found an ORDER REFERENCE # 100178216 related to account cf013 (chris.friedrich@k12.sd.us)

    However it wasn't upgrade as it came with another email address robbin.landreth@k12.sd.us

    Your account was now upgraded to the Bronze status.