What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We just created one form for our website and have received an email that we've reached our limit.

    Asked by TohAtin on December 09, 2016 at 12:19 PM

    How can we be "disabled" after creating only one form? I put the form on the product page template of our site. Does this mean we are charged for every product we have online? Please confirm.

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    JotForm Support

    Answered by david on December 09, 2016 at 02:14 PM

    Your account is currently over the form view limits.  According to your forms analytics, the total looks to be correct:

    If your forms are embedded to a webpage, each time the page is loaded, the form will also be loaded.  Each time the form is loaded, it counts as a view. Replacing the embedded form with a link to the form will ensure that only the users who wish to fill out the form are loading it.

    I reset your form view to allow some time to get things sorted.  Keep in mind, we can only do one reset per account.  Should your account go over limit once again, it would require upgrading or waiting for the monthly reset in order to restore your forms.