Contact Form Not Forwarding To Email?

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    holyfamilycatholic
    Asked on December 09, 2016 at 03:02 PM

    Hello,

     

    Up till now, the contact form we have been using for our website through jotform has been working fine.

     

    However, as of today, for some reason the messages have not been forwarding to the account email.  I can still see the messages we did not receive in our inbox on the jotform.com website, but we do heavily rely on receiving them by email.  The strange thing is, when I went to the "view submissions" page and forwarded the messages using the given email, there was no problem... so I suspect that the problem is not with the email.

     

    Is there anything you could suggest?

     

    Thanks for your help.

     

     

  • Profile Image
    holyfamilycatholic
    Answered on December 09, 2016 at 03:07 PM

    And now it's working again!

    Which is great, but it would be good to know what went wrong so it can be avoided in the future... we missed receiving a total of 4 messages, and I wouldn't want to accidentally miss out on messages without realizing it!

  • Profile Image
    BDAVID
    Answered on December 09, 2016 at 04:49 PM

    You can view your email history, here is how: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    You can check if the recipients are on bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    As well, check in your emails spam/junks folder if there is any email coming from JotForm. If you find any, mark them as NOT SPAM:

    Let us know if you need more help, we will be glad to assist you.

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    holyfamilycatholic
    Answered on December 09, 2016 at 05:36 PM

    Great, thanks!  That's really helpful.