- CurtRodeAsked on December 09, 2016 at 03:51 PM
All of a sudden, the embedded forms we use regularly are not appearing on our pages. This is the height of our busy season, so an explanation would be greatly appreciated.
Jackie Hoermann-ElliottPage URL:
- JotForm SupportBDAVIDAnswered on December 09, 2016 at 05:15 PM
When did it stop showing? I checked your form, and it is displaying fine, any message you got during the time it was not showing?
- CurtRodeAnswered on December 09, 2016 at 05:17 PM
Hello, I believe it was working last night but it's not appearing on that page. We also aren't seeing our JOtform appear on this page: https://newmedia.tcu.edu/services/requests/
I had a student check on his phone, too, so we could see if it appeared on a separate device. Nothing showed. Could the embed codes have changed?
- JotForm SupportKevin_GAnswered on December 09, 2016 at 07:58 PM
I have checked the forms in your account and I can see they are working, indeed the form embedded on the link you have provided works fine on a desktop device as well as on a mobile, here're some screenshots about it:
The iFrame code is recommended to avoid conflicts between the form's code and the existing code in your website, here's the guide to get it: Getting-the-form-iFrame-code
Do let us know how it goes.