The email test doesn't go through

  • drewmclellan
    Asked on December 9, 2016 at 4:45 PM

    I have sent several tests to an email. Screenshot is included. But it never seems to go through? The email test doesnt go through Image 1 Screenshot 20

  • David JotForm Support
    Replied on December 9, 2016 at 6:29 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues