What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No Submission Through JotForm

    Asked by jmbullis on December 09, 2016 at 04:48 PM

    We have a form connected to 2Checkout ( form id 20114828796 ). We received a payment confirmation today from 2Checkout but no email from JotForm and the JotForm shows that there was no form submission today. Is this form configured properly?

    Page URL:
    http://mentorfish.com/network/pages/teen-event

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    JotForm Support

    Answered by david on December 09, 2016 at 06:37 PM

    There are a couple payments marked as incomplete from today in your submission history:

    https://www.jotform.com/help/135-How-to-view-incomplete-payments

    If either of those is the correct submission, there may have simply been an issue with 2checkout communicating that the payment was complete.  Selecting the submission and completing it will place the submission data in with the rest of your data and trigger the appropriate form emails.  Marking the submission complete will NOT charge the user again.