What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account got suspended?

    Asked by Anetta  on December 09, 2016 at 05:26 PM

    Hi,

    I am trying to reach someone in every possible way.... I updated my account to bronze and my account got suspended so I am not able to access my account. I need to send my form today!! Can someone resolve my issue? I don't understand why my account is blocked....

    Thx

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 09, 2016 at 08:14 PM

    I have checked and your account is austosuspened by our phishing system.

    I have inspected forms that are located inside of My Forms folder and I did not found any form violating our Terms of use.  

    However when I checked your Trash Folder I found form with title Password protected.

    Asking for user login credentials (password) is in violation of JotForm Terms of Use and most likely because of that form your account got autosuspended by our phishing system.

    I have now activated your account. I have also purged mentioned form from Trash folder to prevent that your account is suspended again.

    All of your forms are working now. 

    Hope this will help. Let us know if you need further assistance.