What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    File size limit set to Off shows an error when uploading large files

    Asked by kimloy on December 10, 2016 at 04:26 AM


    For all my forms i've selected the option for there NOT to be a size limit for each file uploaded, however this morning I've had customers complaining that they can't upload their photos as the system is stating that the file size is too large.

    Help please 


    Page URL:

  • Profile Image

    Answered by Boris on December 10, 2016 at 05:02 AM

    I have checked the form you've linked to, and I see the file size limit is set to 1MB (1024KB) on all but the first File Upload field:

    I have also opened your form for checking out the file size limits, and I see that your Front image, Back image and Side image fields seem to have file size limits enabled and set to that value:

    Please either try increasing your maximum file size limit, or disabling the size limit, and let us know should you be experiencing any further issues. Thank you!

  • Profile Image

    Answered by kimloy on December 10, 2016 at 05:44 AM
    That's so strange, I had done that for ALL my forms last night? I'll set
    it again.
    Thank you
    Action Reaction Training Ltd
    Company Reg No - 09559979
  • Profile Image

    Answered by Boris on December 10, 2016 at 05:58 AM

    I'm sorry to hear that, perhaps there was a problem saving the change. Please do try disabling the limit again, and then clicking on the Save button.

    Once the Save button stops spinning, the changes should be correctly applied, and you can check your form whether it is functioning correctly then:

    Should run into any issues after that, please let us know and we'll do our best to help. Thank you.