What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    It is not saving for me - how come it won't save?

    Asked by bewloodlodge on December 10, 2016 at 05:15 PM
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 11, 2016 at 12:33 AM

    I have tested the forms you have in your account and they seem to be working fine, when I click on the save button it works and shows changes have been saved. 

    This may be a temporary problem on the connection with our database/server, it may also happen because your session has expired so you need to login again in order to properly save the changes made to your form. 

    If the problem still persists, please provide us a screenshot of the web console that will help us to know if there is something that does not allow the form to save. 

    The keyboard shortcuts below will help you to get the console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J


    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to upload the screenshot with your next reply:  How-to-add-screenshots-images-to-questions-in-support-forum


  • Profile Image

    Answered by bewloodlodge on December 11, 2016 at 12:44 AM
    Yes thank you!
    Even checking my connection there was still an issue but then after a bit it worked.
    Sorry about the panic, working on a tight crunch and was worrying about time.
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 11, 2016 at 04:53 AM

    We are glad to hear that your issue is resolved.

    Feel free to contact us if you have any other questions or issues.