input data partially saved

  • Profile Image
    Forthenvironmentlink
    Asked on May 18, 2012 at 07:40 AM

    Hello,

    These are my forms

    http://jotformeu.com/form/21304522042335  for registration

    http://form.jotformeu.com/form/21302328285346 actual form

     

    My form is not published yet, I am trying it out. When I pretend to be an applicant and I input data onto it and then save and come back later, only some of the data has been saved, not all of it.

    Also, some of the updates I have done to the form have not been updated despite going back and checking that the actual changes are ok on the form setup, i.e. deleting any hovering text but it still appears, creating some rules that do not work, etc.

    Hope you can help, many thanks

    

    Amparo

  • Profile Image
    Forthenvironmentlink
    Answered on May 18, 2012 at 09:30 AM

    Hello,

    The updates are ok now but I still have the problem with the input data, it only saves some fields.

    If an Applicant is filling the form and then suddenly something happens, I would like them to be able to go back to the form at any time and see the data that they have already input without them having to enter it again.

    Many thanks

    Amparo

  • Profile Image
    jeanettebmz
    Answered on May 18, 2012 at 04:26 PM

    Hello Amparo

    Kindly check this guide in order to have your customers to save the form and continue later

    If you still need further assistance, let us know

    Jeanette

  • Profile Image
    Forthenvironmentlink
    Answered on May 22, 2012 at 06:42 AM

    Thanks Jeanette,

     

    I have done all that already and the form is still not saved completely in the eye of the applicant.

    Also, after submitting the application form I do not get a thank you message...

    Thanks

     

    Amparo

  • Profile Image
    gori-mathew
    Answered on May 22, 2012 at 07:16 AM

    Hi,

    Have you tried already deleting your browsing cache and cookies? If not, please give a try. Also try using a different browser and see if it works out.

    If the said issue still persist, let us know so we can further assist you.

  • Profile Image
    Forthenvironmentlink
    Answered on May 22, 2012 at 07:48 AM

    Hi Gori-Mathew,

     

    Thanks for your reply. I have tried both and still no luck.

    Amparo

  • Profile Image
    NeilVicente
    Answered on May 22, 2012 at 08:46 PM

    @Amparo

    After conducting extensive tests, I discovered that it is the captcha field in your form that's causing this issue. The captcha's script might be having a conflict with the script being used to save form sessions.

    I have already submitted a ticket to our developers so this will be taken a look at, and subsequently rectified.

    In the meantime, please remove the captcha in your form to make the form sessions (saving) work flawlessly.