What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing: Billing cycle of Bronze Yearly Sale package

    Asked by KaboomBooth on December 10, 2016 at 08:54 PM

    Hello, I was wondering about the billing cycle for the Bronze package. Is it a total payment up front of $114 dollars? Or do I get charged the $114 in a year or so?  

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    Answered by Boris on December 11, 2016 at 03:59 AM

    Our packages are automatically recurring charges, which means that if you subscribe to a monthly package, you will be billed every month, or if you subscribe to a yearly package you will be billed every year.

    The payments are made up front, which means that when you subscribe to a yearly package, you pay the yearly amount up front and then your account will remain on the paid status until the year runs out.

    Our current Sale offer for the yearly and two-year packages is applied only on the first payment, which means that only your first payment has a 50% discount. After the first payment, recurring charges will be billed at full price.

    When/if you wish to cancel your subscription so you do not get charged for the next billing cycle, you can cancel your subscription at any time by following this guide:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account

    If you need any additional clarifications, please let us know.