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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms (Very important)

    Asked by rucelia on December 11, 2016 at 06:37 AM

    Can you help me ?   my forms  does not work .  I dont receive  no more  notifications forms  from customer  in my  e-mail adresse,  (info@astoria-leukerbad.ch) Thanks.


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    JotForm Support

    Answered by liyam on December 11, 2016 at 08:25 AM

    Hello Jorge,

    Your email address landed in our bounce list which results that your forms appear to be not working. I have now removed the said email address from the bounce list but I'm not sure if it will resolve the problem due to the reason given by your mail server:

    Reason(s) : smtp; 591 info@astoria-leukerbad.ch your host [] is blacklisted by dnsbl.sorbs.net. Currently Sending Spam See: http://www.sorbs.net/lookup.shtml? Please send this message to blacklist-administrator@mx.rhone.ch

    To fix this, can you try using noreply@formresponse.com as your email alert sender address on your forms? You can make this change when editing your email notification, go to Advanced, and scroll down to Sender Email to change the sender address. 


    After this, you may monitor your email deliveries to see if they are sent or if it fails by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If the problem with the bounce list inclusion persists, please let us know.