What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form no longer being e-mailed to me when a customer pays for a membership?

    Asked by 20NAACP12Dayton on December 11, 2016 at 05:14 PM
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    JotForm Support

    Answered by Chriistian on December 11, 2016 at 09:59 PM

    Your email address was added to the bounce list, which is why the emails are failing to send. I would like to inform you that I have now removed your email address naacpdayton3181@*****.net from the bounce list, so you should receive the next notifications successfully.

    To prevent further bouncing issues, please follow this guide: How to Prevent Email Bouncing Related Issues. To check and remove an address from the list, you can follow this guide: How to Remove Your Email Address from Bounce List