- webmaster_egmontAsked on December 12, 2016 at 02:31 AM
We found today that our quota for submissions seems to have changed this weekend, and that our account had been reverted to a bronze payment plan, while it should have been gold.
We have now reactivated our correct gold level again. Do you know why this could have happened? It blocked a lot of our users to submit the form this weekend.
There is no log of changes in our account history either.
Sturla Froyland (firstname.lastname@example.org)
- JotForm SupportowenAnswered on December 12, 2016 at 03:04 AM
First of all, we are sorry for the inconvenience that is caused by this. I guess the mistaken downgrade was triggered by the deactivation of your previous bi-yearly Economy plan which was initially subscribed on 11/12/2014. When it ended on 11th of December, which was this weekend, your account was downgraded automatically by the system.
Now I can see that you upgraded back to Gold. However, I can see that your initial upgrade on 3rd of December was a Gold-yearly plan. This time you seem to have upgraded to Gold-monthly. Was it intentional or have you mistakenly chosen the monthly plan? Please let us know about it so that we can take further action.