Payment plan changed

  • Profile Image
    webmaster_egmont
    Asked on December 12, 2016 at 02:31 AM

    Hi,

     

    We found today that our quota for submissions seems to have changed this weekend, and that our account had been reverted to a bronze payment plan, while it should have been gold.

    We have now reactivated our correct gold level again. Do you know why this could have happened? It blocked a lot of our users to submit the form this weekend.

    There is no log of changes in our account history either.

    Regards,

     

    Sturla Froyland (webmaster@egmont.no)

  • Profile Image
    owen
    Answered on December 12, 2016 at 03:04 AM

    Hi Sturla, 

    First of all, we are sorry for the inconvenience that is caused by this. I guess the mistaken downgrade was triggered by the deactivation of your previous bi-yearly Economy plan which was initially subscribed on 11/12/2014. When it ended on 11th of December, which was this weekend, your account was downgraded automatically by the system. 

    Now I can see that you upgraded back to Gold. However, I can see that your initial upgrade on 3rd of December was a Gold-yearly plan. This time you seem to have upgraded to Gold-monthly. Was it intentional or have you mistakenly chosen the monthly plan? Please let us know about it so that we can take further action. 

    Regards