What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub accounts able to change payment plan

    Asked by webmaster_egmont on December 12, 2016 at 03:20 AM

    Due to the popup layer that recently was introduced upon login to Jotform, on of our many sub accounts where able to downgrade our account.

    Is this how it is supposed to be - every account has this right?

    Currently, this represents a huge risk for us as it closed down our forms this weekend (we web from Gold to Bronze, closing down all our forms due to quota).


    Sturla Froyland (webmaster@egmont.no)

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    JotForm Developer

    Answered by Helen on December 12, 2016 at 03:35 AM

    Hi Sturla,

    Thank you for contacting us.

    Having a sub-user allows you to provide access to another user in regards to your forms. They can view the submissions and they can edit the forms as well. The sub-user should have a JotForm account in order to continue. However, the sub-user can not change your account's payment plan. They able to change their own payment plan.

    Sorry for this inconvenience. Your second question about payment plan changed was answered via this thread:


    If you have any questions or issue, feel free contact us.