What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving submission emails?

    Asked by airportparkingandhotels on December 12, 2016 at 04:40 AM

    Hello - My email to you is failing under your spam check. I have also been informed my email is on your bounce list. This is very odd. Can you look into it as I have a paid account and don't want to miss any communication about this account. pete @ aph. com

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    JotForm Support

    Answered by Nik_C on December 12, 2016 at 05:16 AM

    We're sorry for this inconvenience, I checked your email and it ended in our Bounce list, the reason is below: 

    Reason(s) : Complain about message from AmazonSES

    I removed your email from the Bounce list so you should be able to receive submissions now. 

    Please check this guide on how to prevent this issues. 

    If you have any further questions please let us know.

    Thank you!