Why I'm not receiving submission emails?

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    Asked on December 12, 2016 at 04:40 AM

    Hello - My email to you is failing under your spam check. I have also been informed my email is on your bounce list. This is very odd. Can you look into it as I have a paid account and don't want to miss any communication about this account. pete @ aph. com

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    Answered on December 12, 2016 at 05:16 AM

    We're sorry for this inconvenience, I checked your email and it ended in our Bounce list, the reason is below: 

    Reason(s) : Complain about message from AmazonSES

    I removed your email from the Bounce list so you should be able to receive submissions now. 

    Please check this guide on how to prevent this issues. 

    If you have any further questions please let us know.

    Thank you!