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    Having a problem about transitioning from Stripe test mode to live mode

    Asked by Ketzie on December 12, 2016 at 06:56 AM

    I keep getting the following message:

    "a similar object exists in test mode, but a live mode key was used to make this request"

    I tried both the latest interface and the old interface to enter the live keys, but nothing gets passed this error.

    Also, now when I load my form without the &old parameter, I still get the old integration.

    Regards,

    Ketzie

     

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    JotForm Support

    Answered by candy on December 12, 2016 at 07:35 AM

    Dear Ketzie,

    Thank you for contacting us.

    I have checked your account and your form named "SOP Membership". Also, I have cloned your form in order to test it on my side.

    Please apply the following steps below in the old version:

    You need to insert your Stripe API key and Publish key. To do this, edit your form and click properties on the Payment field. Then click the Drop arrow (properties), and then click Edit Properties.

    Next, enter your Stripe API key and Publish Key(Please be sure about that you enter the right keys)

    Once done, click the Close settings button at the bottom and then save your form.

     

    Lastly try again in the test mode(not in the live mode).

    You should enter your Stripe username and password for the new version as the following screenshot below and you can use the live mode:

    Also, please check the following document link for detailed information about Stripe integration: https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form

    Moreover, you need to load your form with the "&testparameter in order to get the new integration(version 3) after loading the old version with the "&old" parameter. For example, click the following link in order to work in version 3: https://www.jotform.com//?formID=63364619315357&test 

    Please try and let us know if the problem persists.

    Thanks in advance.

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    Answered by Ketzie on December 12, 2016 at 08:54 AM

    Many thanks for your help. Not the most obvious method, but it works!

    Ketzie

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    JotForm Support

    Answered by olivia on December 12, 2016 at 09:02 AM

    Hi Ketzie,

    On behalf of my colleague, you are welcome. We are glad to know that your issue is resolved.

    If you need any further assistance, please feel free to let us know.

    Thank you.

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    Answered by petermengo on December 31, 2016 at 11:50 AM

    Greetings!  I am having an identical problem, but when I go to the edit properties it takes me to the new payment manager, not the old version that you are showing.  I can find no place to enter my StripeAPI keys.  Any clues.  I have a project I need to launch on the first... Thanks, Peter

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    JotForm Support

    Answered by EltonCris on December 31, 2016 at 10:34 PM

    @petermengo

    We'll be on your thread here shortly https://www.jotform.com/answers/1022707. Stay in touched!