What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When the counter is reset?

    Asked by urobichat on May 18, 2012 at 02:51 PM

    Hello,
    Congratulations JOTFORM. It 's really simple, fast and intuitive.
    I use JOTFORM but for now the number is relatively low submission each month.Nevertheless, I would be "out of space", while this month I received a dozen forms andvirtually none in SSL format. The counter does is never set to zero especially for SSL.Is this normal?
    We hope the increased traffic and therefore forms submitted and we upgraded our account.
    thanks

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    JotForm Support

    Answered by Goldo on May 18, 2012 at 04:24 PM

    Limits reset every 1st day of the month. Next reset is on June 1st 2012. It should reset your submission for both normal / SSL submission back to zero.

    If it doesn't reset on June 1st please let us know.