What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The Drag and Drop Upload Widget is not working properly

    Asked by oatf on December 12, 2016 at 10:09 AM

    I have tried adding the drag and drop upload widget to the jotform and it doesn't work. I also tried to access the demo website and the drag and drop widget doesn't work on that either (see screenshot) I have had to take it out of the form as it looks unprofessional. Our client would like this on her form asap so could you help by telling me the fix please?

    Screenshot
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    JotForm Support

    Answered by AIDAN on December 12, 2016 at 10:32 AM

    We tried to reproduce the issue to no avail, the form in https://form.jotform.com/61655266993974 works for us as shown by this animation:

    We also tried a clone from this form, and it works too: https://form.jotform.com/63464207111951

    Could you please try a different browser? and if the issue persists, could you please provide a screenshot of the console error? Thank you in advance.