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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment field: Product labels are displaying HTML tags intead of formatted text

    Asked by jarmerson on December 12, 2016 at 10:47 AM


    We have had a purchase form using the PayPal payment wizard for several years. We've always had HTML to format our Payment & Price List "Name" field. However it appears this is no longer working. We've used the formatting to provide more information to our customers. 

    How can this be resolved? 

    Page URL:

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    JotForm Support

    Answered by Kiran on December 12, 2016 at 11:32 AM

    I am able to replicate the issue at my end. Let me forward the thread to our backend team to take a look at the issue for further investigation. Once we have received any update in this regard, you'll be posted here.

    Thank you! 

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    Answered by jarmerson on December 12, 2016 at 11:48 AM

    Great! Thank you, Kiran.