What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to apply a theme to one of my forms

    Asked by Chris on December 12, 2016 at 11:12 AM

    How can I add a theme to an existing form? I have done all of the steps of going to my theme store and hitting use theme but then when it asks me to select my form my form is not there.

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    Answered by Ian on December 12, 2016 at 11:45 AM

    Please follow the instructions as provided blow :

    If you still face issue. Send us the screenshot of what you see on the SELECT FORM screen, so we can look into it.

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    Answered by guest_50323256841046 on December 12, 2016 at 12:44 PM

    I am trying to apply this theme to one of my forms, but my form does not show up in the SELECT FORM option on the left
    [cid:image003.jpg@01D25474.17289200]
    ...

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    JotForm Support

    Answered by Kiran on December 12, 2016 at 01:52 PM

    It seems that you have replied to the email response received by attaching a screenshot. Please be noted that the images attached to the email cannot be posted back to the forum. We request you to access the forum thread and attach the screenshot. Please see the screenshot below:

    Also, please try logging out from your JotForm account and try logging again to apply the theme to your JotForm. Please get back to us with the form ID and theme name, if the issue still persists so that we can take a look and provide you with necessary assistance. 

    Thank you! 

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    Answered by guest_50323256841046 on December 12, 2016 at 02:00 PM

    I uploaded the image, see abve

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    Answered by guest_50323256841046 on December 12, 2016 at 02:44 PM
    In one of your first responses you mentioned that I need to change my username from guest to a different one. I replied with 3 options like requested so is it switched. The reason for my question is that was one of your answers. Saying that could be the problem of why I cannot apply the theme.
    ...
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    JotForm Support

    Answered by Kiran on December 12, 2016 at 04:00 PM

    Yes. I see that your account username is changed from guest_50323256841046 to mojo2016 with reference to the thread below. 

    https://www.jotform.com/answers/1009391

    Please try logging out your account and login to your account using the new username to see if that helps.

    Please get back to us if you need any further assistance. We will be happy to help.