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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hide empty fields: Not receiving form data in email notification

    Asked by fittech on December 12, 2016 at 01:03 PM

    When a add label in backend form with data field I just able to recieve  data incomplete.

    Check screenshot below:

    However when I send without label I get complete submission. Please guide me how to sort this. Looking forward for quick response.




    Page URL:

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    JotForm Support

    Answered by Jan on December 12, 2016 at 03:08 PM

    Please try disabling the "Hide Empty Fields" options in the Emails wizard. Here's how:

    1. Click the "Emails" button in the toolbar.

    2. Hover your mouse to the notification and then click the "Edit" button.

    3. Go to the "Advanced" tab and then scroll down until you see the "Hide Empty Fields" option. Please set it to "No".

    Here's the result:

    Hope that helps. Thank you.

  • Profile Image

    Answered by fittech on December 13, 2016 at 05:18 AM

    Thanks Jan, its working great. thank you so much for your help.

    A question, how i write css for safari browser, my form works great for chrome, but it not aligned in safari. Any help?

  • Profile Image

    Answered by Boris on December 13, 2016 at 05:38 AM

    I see that your issue regarding styles in Safari is being handled by our colleague on this thread:


    You will be updated about that issue through the above linked support thread. Thank you.

  • Profile Image

    Answered by fittech on December 13, 2016 at 05:42 AM

    Above tread that you sent is created by me, but no solution yet. Can you recommend someone for appropriate solution?

  • Profile Image
    JotForm Support

    Answered by AIDAN on December 13, 2016 at 05:55 AM

    It is being inspected by one of our colleagues at this very moment. You will get notified as soon as the answer is submitted.

    Thank you for your patience.

  • Profile Image

    Answered by fittech on December 13, 2016 at 06:45 AM

    I highly appreciate the reply of Helen, but the issue is not resolved yet completely. Looking forwar to reply from her. Its sort of urgent.

  • Profile Image
    JotForm Developer

    Answered by Helen on December 13, 2016 at 07:20 AM


    Your question was already answered. You can follow your answer via this link:  https://www.jotform.com/answers/1009965-

    Please let us know if you need any further assistance.