Hide empty fields: Not receiving form data in email notification

  • fittech
    Asked on December 12, 2016 at 1:03 PM

    When a add label in backend form with data field I just able to recieve  data incomplete.

    Check screenshot below:

    Hide empty fields: Not receiving form data in email notification Image 1 Screenshot 20

    However when I send without label I get complete submission. Please guide me how to sort this. Looking forward for quick response.

     

     

     

    Jotform Thread 1009418 Screenshot
  • Jan
    Replied on December 12, 2016 at 3:08 PM

    Please try disabling the "Hide Empty Fields" options in the Emails wizard. Here's how:

    1. Click the "Emails" button in the toolbar.

    Hide empty fields: Not receiving form data in email notification Image 1 Screenshot 50

    2. Hover your mouse to the notification and then click the "Edit" button.

    Hide empty fields: Not receiving form data in email notification Image 2 Screenshot 61

    3. Go to the "Advanced" tab and then scroll down until you see the "Hide Empty Fields" option. Please set it to "No".

    Hide empty fields: Not receiving form data in email notification Image 3 Screenshot 72

    Here's the result:

    Hide empty fields: Not receiving form data in email notification Image 4 Screenshot 83

    Hope that helps. Thank you.

  • fittech
    Replied on December 13, 2016 at 5:18 AM

    Thanks Jan, its working great. thank you so much for your help.

    A question, how i write css for safari browser, my form works great for chrome, but it not aligned in safari. Any help?Hide empty fields: Not receiving form data in email notification Image 1 Screenshot 20

  • Boris
    Replied on December 13, 2016 at 5:38 AM

    I see that your issue regarding styles in Safari is being handled by our colleague on this thread:

    https://www.jotform.com/answers/1009965

    You will be updated about that issue through the above linked support thread. Thank you.

  • fittech
    Replied on December 13, 2016 at 5:42 AM

    Above tread that you sent is created by me, but no solution yet. Can you recommend someone for appropriate solution?

  • AIDAN
    Replied on December 13, 2016 at 5:55 AM

    It is being inspected by one of our colleagues at this very moment. You will get notified as soon as the answer is submitted.

    Thank you for your patience.

  • fittech
    Replied on December 13, 2016 at 6:45 AM

    I highly appreciate the reply of Helen, but the issue is not resolved yet completely. Looking forwar to reply from her. Its sort of urgent.

  • Helen
    Replied on December 13, 2016 at 7:20 AM

    Hi,

    Your question was already answered. You can follow your answer via this link:  https://www.jotform.com/answers/1009965-

    Please let us know if you need any further assistance.