What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I getting an error for payment when using Square for processing?

    Asked by anamsanchez02 on December 12, 2016 at 01:25 PM

    I have not had any donation submissions with our form. When I went to try it myself I am getting an error message.  We are using a Square account.  What does it mean?  Can you help me fix it?  Thanks. 

     

    Page URL:
    https://form.jotform.com/63234899346165

    Screenshot
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    JotForm Support

    Answered by david on December 12, 2016 at 03:29 PM

    I checked your form and it does not look like it is currently connected to Square.

    The field is also set to "Test Mode" instead of "Live Mode".  In test mode, the form will only accept test credit card numbers such as 4242424242424242.

    If after connecting the payment field and setting to live mode the form still produces this error, let us know and we will be happy to have another look.

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    Answered by anamsanchez02 on December 12, 2016 at 04:29 PM

    I have connected and still get the same "Authorization" message. 

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    Answered by anamsanchez02 on December 12, 2016 at 04:44 PM
    I changed it. It says connected, but I am getting the same error message.
    Thank you.
    -Ana Sanchez
    ...
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    JotForm Support

    Answered by david on December 12, 2016 at 06:06 PM

    I checked your form and it still does not show as connected and shows in test mode:

    Try clearing your browsers cache/cookies then connecting to Square.  Let us know when it is connected and we will take another look.

    https://www.jotform.com/blog/246-Create-JotForm-Payment-Forms-Using-Square