What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications of form submissions

    Asked by alluresalondayspa on December 12, 2016 at 01:28 PM

    I am not receiving email notifications when someone fills out a form on my website. Is there something I need to change in order to receive notifications?

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    JotForm Support

    Answered by AIDAN on December 12, 2016 at 01:54 PM

    Email notifications weren't working because the email you used was in the bounce list. We removed it from the list for you. Here is how you can do that if you face the same problem again in the future: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


    Here you can also find more details about how you can prevent email bouncing related issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Please let us know if you need anything.