Email Notification Not Going to Correct Person

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    debralcamp
    Asked on December 12, 2016 at 02:17 PM

    I have used jotform for a long time and set up many notifications.  I am currently working on this form: https://form.jotform.com/62644097687975

     

    I have a notification set to send to AKennedy@houstonisd.org when a form is submitted.  No email is being sent to her.  I tried using an alternate address as well and no email is being generated.  Can you please assist?

     

    My account is dcampbe3@houstonisd.org

     

    Thanks,

    Debbie Campbell

  • Profile Image
    Jim_R
    Answered on December 12, 2016 at 04:33 PM

    Hey Debbie, I checked that email akennedy@houstonisd.org and confirmed it's not in our Bounce List. Your Account's Email History also shows that emails were SENT successfully to this address.

    Related guide: How-to-View-All-Your-Form-Email-History

    Our own mail logs also further confirms that:

    Is there any chance you're getting the emails but they end up on your Spam/Trash/Junk folders? Can you try opening your email via webmail (not through your email client) and ensure you will check those folders too (not just your Inbox)?

    If you see an email from us that ended up on your Spam folder, kindly mark it as Not Spam. Steps may vary depending on your email provider so I'll just cite an example from Gmail: