What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is our email address on your "bounce list"?

    Asked by sufficientgraceministries on December 12, 2016 at 02:21 PM

    We haven't received emails from Jotforms since last July. We recently got a pop-up message saying that our email was on your "bounce list". I'm not sure why this would be the case. We haven't had any trouble receiving emails from anyone else. Please let us know what we can do to resolve this issue.

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    JotForm Support Manager

    Answered by Jeanette on December 12, 2016 at 06:30 PM

    If the email involved is the gmail account your profile, please check the spam folder and mark ALL of the messages from Jotform as "Not Spam"

    Please read this guide for further help.