Compatibility issues with Excel

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    Kelly Meyer
    Asked on December 12, 2016 at 02:22 PM

    Hi there!


    We have been using a JotForm for our company's creative requests, and recently noticed that Excel documents included in the forms are not opening. We have used this form for over a year and requests frequently include an Excel document, but only recently have we had issues getting the attachment open. Is there a certain version of Excel that is not compatible with JotForm?


    Thank you for your help!


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    Answered on December 12, 2016 at 04:35 PM

    Hello Kelly,

    I tested few of your Excel attachments and they were opening fine for me. 

    Can you tell us more about the difficulty you have with opening Excel files?

    Since, uploaded files have nothing to do with Form itself, the form is just used as a bridge for those files between you and your submitters.

    We'll wait for your response.

    Thank you!