What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Compatibility issues with Excel

    Asked by Kelly Meyer on December 12, 2016 at 02:22 PM

    Hi there!

     

    We have been using a JotForm for our company's creative requests, and recently noticed that Excel documents included in the forms are not opening. We have used this form for over a year and requests frequently include an Excel document, but only recently have we had issues getting the attachment open. Is there a certain version of Excel that is not compatible with JotForm?

     

    Thank you for your help!

    -Kelly

    Page URL:
    https://form.jotform.com/61545143636152

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    JotForm Support

    Answered by Nik_C on December 12, 2016 at 04:35 PM

    Hello Kelly,

    I tested few of your Excel attachments and they were opening fine for me. 

    Can you tell us more about the difficulty you have with opening Excel files?

    Since, uploaded files have nothing to do with Form itself, the form is just used as a bridge for those files between you and your submitters.

    We'll wait for your response.

    Thank you!