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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I access doc attachments from submissions?

    Asked by avib333 on December 12, 2016 at 03:23 PM

    Our form account has reached its limit. We deleted previous forms to make more room, but we still cannot seem to access the document attachments to the submissions. How can we access these documents?

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    JotForm Support

    Answered by Kevin_G on December 12, 2016 at 05:26 PM

    This is because your account is still over limit, you are still over the available upload space so you will need to delete some files or upgrade your account to get more space. 

    If you do not want to lose your files and submitted data  I would suggest you to use our export feature, it will help you to download all your info at the same time: https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once 

    If you have any question, please let us know.