- sudsportAsked on December 12, 2016 at 03:42 PM
We've downgraded from silver to free account, but it seems that we've missed the deadline for one day and are charge for the full year 2017.
Please would you consider a refund of the last bill 239.40USD as we will not use the account anymore.
Thanks for your postive and customer oriented answer.
We are looking forward to reading you.
- JotForm SupportdavidAnswered on December 12, 2016 at 06:16 PM
I have refunded your payment and cancelled your subscription. You will receive a full refund to your card in 5-7 business days depending on how you bank releases funds. If there is anything else we can assist you with, let us know and we will be happy to help.