What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Subscription was cancelled a day late and was charged the full amount, can I receive a refund?

    Asked by sudsport on December 12, 2016 at 03:42 PM


    We've downgraded from silver to free account, but it seems that we've missed the deadline for one day and are charge for the full year 2017.

    Please would you consider a refund of the last bill 239.40USD as we will not use the account anymore.

    Thanks for your postive and customer oriented answer.

    We are looking forward to reading you.

    Best Regards,


  • Profile Image
    JotForm Support

    Answered by david on December 12, 2016 at 06:16 PM

    I have refunded your payment and cancelled your subscription.  You will receive a full refund to your card in 5-7 business days depending on how you bank releases funds.  If there is anything else we can assist you with, let us know and we will be happy to help.