Subscription was cancelled a day late and was charged the full amount, can I receive a refund?

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    Asked on December 12, 2016 at 03:42 PM


    We've downgraded from silver to free account, but it seems that we've missed the deadline for one day and are charge for the full year 2017.

    Please would you consider a refund of the last bill 239.40USD as we will not use the account anymore.

    Thanks for your postive and customer oriented answer.

    We are looking forward to reading you.

    Best Regards,


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    Answered on December 12, 2016 at 06:16 PM

    I have refunded your payment and cancelled your subscription.  You will receive a full refund to your card in 5-7 business days depending on how you bank releases funds.  If there is anything else we can assist you with, let us know and we will be happy to help.