What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My submissions got deleted. How do I get them back?

    Asked by brothersandkeeperscorporation on December 12, 2016 at 04:58 PM

    No one has contacted me regarding this issue.  It has been over a week.  Please help.  My submissions were deleted by your program.  I am the only user on this account and I did not delete anything.

    Page URL:
    brothersandkeepers.com

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 12, 2016 at 10:26 PM

    Hello,

    I am not sure how your submissions were deleted even though you have a paid account. The could be related to the issue on Nov 03, 2016 when your subscription payment was not successful. Since free account can only retain 500 submissions, all your old submission data were deleted.

    I have now restored your deleted submissions and your account now has 7500 submissions. Please check your form and see if you are able to see the deleted submissions.

    Thank you!