What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the number of payment submission that I can receive?

    Asked by mproperties on December 12, 2016 at 07:07 PM

    Your marketing pieces give zero information on the # of online payments I can accept at the various tiers...

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    JotForm Support

    Answered by Rose on December 13, 2016 at 01:23 AM

    As I checked your account, you are in Bronze yearly plan. You can check  this plan details from your billing page,too.  

    Within this plan, you can create up to 25 forms in total and receive 1000 submission per month. In addition to that, your monthly form view limit is 10.000 and you have 10GB space for your uploads in total. Please note that monthly submission count which is 1000 could be payment submission, SSL secure submissions or any other submisison that you you receive. Your total submission is unlimited. 

    If this is not the case, could you please provide us some more details? We would be pleased to help you for any issue you may have. 

  • Profile Image

    Answered by mproperties on December 13, 2016 at 06:44 AM
    Thank you. After submitting this question, I went ahead and upgraded
    without knowing how many payments the bronze program provided for and saw
    the information provided immediately after upgrading.
    - Matt
    ...
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    JotForm Support

    Answered by Rose on December 13, 2016 at 07:07 AM

    Please note that Jotform provides its user 24/7 support and feel free to contact us anytime for any issue you may have. 

    We would be pleased to assist you.