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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button not working right

    Asked by caro2703 on December 12, 2016 at 09:18 PM

    Hi! I have my form ready on the website I`m building, but when I click on it to submit all the info, the text on the button changes for "Please wait..." and it stays there, the page not even loading. The page is on construction mode, could be because of that?

    thanks in advance!

  • Profile Image
    JotForm Support

    Answered by Ian on December 13, 2016 at 01:08 AM

    Is this the form you are referring to? https://submit.jotformz.com/submit/63348703855665/

    I tested the form and it got submitted.

    Please clear your browser cache and try submitting the form again.

    Let us know if you still face any issue.

  • Profile Image

    Answered by caro2703 on December 13, 2016 at 09:32 AM
    When I test the form in that link it works fine, the problem is when I test it in my website. The button changes for "Please wait" and nothing else happens. Maybe because of the maintenance mode?
    Thanks!
    ________________________________
    De: JotForm
    Enviado: martes, 13 de diciembre de 2016 03:08 a.m.
    Para: caro_3027@hotmail.com
    Asunto: Re: Submit button not working right
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    [https://www.jotform.com/resources/assets/icon/jotform-icon-dark-400x400.png]
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by Ian
    Is this the form you are referring to? https://submit.jotformz.com/submit/63348703855665/
    I tested the form and it got submitted.
    Please clear your browser cache and try submitting the form again.
    Let us know if you still face any issue.
    View this thread on browser Unsubscribe Thread
    1481609336
    ...
  • Profile Image

    Answered by caro2703 on December 13, 2016 at 09:32 AM
    Nope. Thats not it. I turned off the maintenance mode and tried again. Still not working, why could it be?
    ________________________________
    De: Carolina Garcia Enciso
    Enviado: martes, 13 de diciembre de 2016 09:52 a.m.
    Para: jotformforum_1009771@interlogy.com
    Asunto: Re: Submit button not working right
    When I test the form in that link it works fine, the problem is when I test it in my website. The button changes for "Please wait" and nothing else happens. Maybe because of the maintenance mode?
    Thanks!
    ________________________________
    De: JotForm
    Enviado: martes, 13 de diciembre de 2016 03:08 a.m.
    Para: caro_3027@hotmail.com
    Asunto: Re: Submit button not working right
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    [https://www.jotform.com/resources/assets/icon/jotform-icon-dark-400x400.png]
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by Ian
    Is this the form you are referring to? https://submit.jotformz.com/submit/63348703855665/
    I tested the form and it got submitted.
    Please clear your browser cache and try submitting the form again.
    Let us know if you still face any issue.
    View this thread on browser Unsubscribe Thread
    1481609336
    ...
  • Profile Image
    JotForm Support

    Answered by Ian on December 13, 2016 at 10:12 AM

    There could be conflict between the script used on your site and used in the Form

    I would suggest you to try iFrame to avoid conflicts between the 2 scripts

    To get the iFrame code please follow the instructions provided at 
    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Let us know if you still face any issue.