What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Not Found

    Asked by jasv2 on December 13, 2016 at 01:36 AM

    I am getting the Form Not Found error which could simply be an error or suspicion that my form is phising.  Could someone please look into it?  I would greatly appreciate it





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    JotForm Support

    Answered by amy on December 13, 2016 at 03:31 AM


    I inspected your form which you mentioned and found that a phishing field. You cannot collect such as these sensitive data via Jotform. It violates our terms of use

    Our system detects automatically the phishing fields and suspend both forms and the related accounts. You can only use our payment wizard if you want to get payments. Please review our QA section which is related to the payment forms.

    I deleted the field which includes last 4 digits of credit card and added your form in whitelist as it stands. But please note that if you want to collect sensitive data again, our phishing system'll disabled your form or forms again.

    If you need any other support issue with Jotform, please feel free to ask.